WHOOPS !!!! Delta Warns of Chaos After Power Outage, Worldwide System Failure
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Tens of thousands of Delta passengers around the world were grounded Monday after a power outage at its Atlanta headquarters caused a global system-wide computer failure.
Check-in systems, airport screens and even the airline’s website and smartphone apps were affected by the problem, which began at 2:38 a.m. ET and lasted more than six hours.
The airline suspended departures, with airport agents are writing out boarding passes by hand. “Our systems are down everywhere,” it told customers on Twitter.
The global outage ended at about 8:30 a.m. ET, but customers were warned that major delays and cancellations would continue.
Thousands spent the night on airport floors.
At Los Angeles and San Francisco, passengers on Sunday night’s red-eye flights to JFK and Atlanta were taken off planes and led back into terminals — with no estimate on when they will be able to depart.
In Las Vegas, some passengers slept on the floor near departure gates awaiting updates from the airline, while at Pittsburgh a long line snaked toward the ticketing counter.
Cynthia Towles, who was at Newark Airport on her way to St. Thomas in the U.S. Virgin Islands, told WNBC: “They didn’t tell us anything. I didn’t get an email, I didn’t get anything. Nothing.”
U.S.-bound passengers at Rome’s Fiumicino Airport told NBC News they had waited more than an hour to check in.
There were similar delays at Tokyo, Japan and at London Heathrow, where staff handed out bottles of water to passengers who had been waiting hours in line.
Amanda Jackson waited more than 90 minutes at Heathrow to check in for a flight to Seattle on her way to Alaska. She reported long lines at Delta counters, along with “a lot of very frustrated people.”
Luciano Resende, 40, had been waiting for at least two hours at Heathrow as of 4:40 a.m. ET. He was attempting to make the trip back home to San Francisco via Seattle.
He said airline employees started to manually check-in customers for their their flights but progress had been slow. “I guess it has been a long time since they used the manual process,” Resende told NBC News.
“A Delta ground stop has been lifted and limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide,” the airline said in an 8:40 a.m. ET update. “Cancellations and delays continue.”
It added: “Customers heading to the airport should expect delays and cancellations. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.”